OMERO Client Image viewer problem

[Ghows]

Hi,

I have a problem with the OMERO client v4.4.6 with my laptop. I can't seem to view any of the images (.lsm and .czi) files that I have imported. It works if I use the web version and using other computers.

Whenever I tried to view an image, this error comes up: "The image could not be opened. The image is not a valid image".

This is what it looks like in the log

2013-04-22 19:19:34,313 ERROR [a.agents.metadata.RenderingControlLoader] (entQueue-0) Data Retrieval Failure: java.lang.NullPointerException: No rendering engine.
at org.openmicroscopy.shoola.env.rnd.RenderingControlProxy.<init>(RenderingControlProxy.java:783)
at org.openmicroscopy.shoola.env.rnd.PixelsServicesFactory.makeNew(PixelsServicesFactory.java:656)
at org.openmicroscopy.shoola.env.rnd.PixelsServicesFactory.createRenderingControl(PixelsServicesFactory.java:252)
at org.openmicroscopy.shoola.env.data.OmeroImageServiceImpl.loadRenderingControl(OmeroImageServiceImpl.java:588)
at org.openmicroscopy.shoola.env.data.views.calls.RenderingControlLoader$1.doCall(RenderingControlLoader.java:97)
at org.openmicroscopy.shoola.env.data.views.BatchCall.doStep(BatchCall.java:144)
at org.openmicroscopy.shoola.util.concur.tasks.CompositeTask.doStep(CompositeTask.java:226)
at org.openmicroscopy.shoola.env.data.views.CompositeBatchCall.doStep(CompositeBatchCall.java:126)
at org.openmicroscopy.shoola.util.concur.tasks.ExecCommand.exec(ExecCommand.java:165)
at org.openmicroscopy.shoola.util.concur.tasks.ExecCommand.run(ExecCommand.java:276)
at org.openmicroscopy.shoola.util.concur.tasks.AsyncProcessor$Runner.run(AsyncProcessor.java:91)
at java.lang.Thread.run(Unknown Source)
Data Retrieval Failure: java.lang.NullPointerException: No rendering engine.
at org.openmicroscopy.shoola.env.rnd.RenderingControlProxy.<init>(RenderingControlProxy.java:783)
at org.openmicroscopy.shoola.env.rnd.PixelsServicesFactory.makeNew(PixelsServicesFactory.java:656)
at org.openmicroscopy.shoola.env.rnd.PixelsServicesFactory.createRenderingControl(PixelsServicesFactory.java:252)
at org.openmicroscopy.shoola.env.data.OmeroImageServiceImpl.loadRenderingControl(OmeroImageServiceImpl.java:588)
at org.openmicroscopy.shoola.env.data.views.calls.RenderingControlLoader$1.doCall(RenderingControlLoader.java:97)
at org.openmicroscopy.shoola.env.data.views.BatchCall.doStep(BatchCall.java:144)
at org.openmicroscopy.shoola.util.concur.tasks.CompositeTask.doStep(CompositeTask.java:226)
at org.openmicroscopy.shoola.env.data.views.CompositeBatchCall.doStep(CompositeBatchCall.java:126)
at org.openmicroscopy.shoola.util.concur.tasks.ExecCommand.exec(ExecCommand.java:165)
at org.openmicroscopy.shoola.util.concur.tasks.ExecCommand.run(ExecCommand.java:276)
at org.openmicroscopy.shoola.util.concur.tasks.AsyncProcessor$Runner.run(AsyncProcessor.java:91)
at java.lang.Thread.run(Unknown Source)
Exception in thread "AWT-EventQueue-0"


I would be grateful if someone knows how to fix this error in my laptop. I have even uninstall and reinstall Java.

Thanks
Ghows

[jmoore]

What version of Java are you using? Could you attach/upload the entire client log?

Thanks,
~Josh.

[Ghows]

Hi,

It's Java version 7 update 21.

I can't seem to attach the log file. Keep saying .log extension is not allowed. Maybe I can email you the log file?

Thanks
Ghows

[jmoore]

Info sent separately.

[jburel]

Hi Ghows

Could you send us one of the files via our QA system? so we can try to reproduce the issue.

Thanks

Jmarie

[Ghows]

Hi Jmarie,

I have sent two .czi files via the QA system.
http://qa.openmicroscopy.org.uk/qa/feed ... d8c6b7831c

It should work as I manage to see the images via the web browser and in other computers. It's just my work laptop that is having the problem.

Thanks

Best wishes
Ghows

[rleigh]

Thanks for uploading the images to the QA system. The images themselves look fine with both versions 4.4.6 and 4.4.7 and the file reading works fine with bioformats, imports, and is viewable with both Insight and the webclient. It's possible that upgrading to 4.4.7 might help, but that's not certain. It might be a Java 7 issue with Insight--I was testing with Java 6. I'll retry with 4.4.7 on Java 7 and see if I can reproduce the problem.

Regards,
Roger

[Ghows]

Hi Roger,

I've tried on 4.4.7 as well. The same error comes up. I will try Java 6 and see if that will make a difference. I've tested on other computers and it works but I'm not sure what Java version those computers have.

Best wishes
Ghows

[rleigh]

I've just tried 4.4.7 with java 7 on Linux, and it all appears to work there as well (previously testing using java 6 on MacOS). Which operating system are you using?

Thanks,
Roger

[rleigh]

I have additionally tried 64-bit java 7 on 64-bit windows 8 with 4.4.7. This was a bit slow (it's in a virtual machine), and there were some minor graphical layout issues (it's windows 8), but other than that I could view the images without trouble.

I'm afraid I haven't been able to reproduce the issue so far. It certainly can't hurt to upgrade to 4.4.7, and if you haven't already, restarting your existing 4.4.6 server may be worth trying.

Regards,
Roger