Open Microscopy Environment

Hi,

We have OMERO 4.1 installed on a 64-bit SPARC Solaris 10 machine. Everything is running fine, except a user is saying that all their larger files cannot be imported. They haven't given me any file sizes, but they believe it could be to do with files > 2GB.

Is this a 32 / 64-bit issue?

64-bit Java is installed, though it is probably not being invoked
[it states on this page <http://java.sun.com/j2se/1.5.0/docs/tooldocs/solaris/java.html> that the "-d64" option should be used]. However, if OMERO should be run with the 64-bit java, then I can just point the java that is in the PATH to the 64-bit java binary [/usr/java/bin/sparcv9/java].

ICE is definately running in 64-bit mode (the PATH specifies the 64-bit version). I'm not sure about python...

hopefully this info will be useful [from admin diagnostics command]:

OMERO Diagnostics Beta-4.1.0-r5585-b12

Commands: java -version 1.5.0 (/usr/bin/java)
Commands: python -V 2.6 (/usr/bin/python)
Commands: icegridnode --version 3.3 (/opt/Ice-3.3/bin/sparcv9/icegridnode)
Commands: icegridadmin --version 3.3 (/opt/Ice-3.3/bin/sparcv9/icegridadmin)
Commands: psql --version 8.1.11 (/usr/bin/psql)


Any advice would be appreciated.

Thanks!

- John

Hi John,

do you have any logs that you could send us? The issue could be either client side or server side. Further, it could be an OutOfMemoryError exception, rather than something 64bit related, since usually OMERO and BioFormats don't have to read an entire image into memory. If that's the case, you might take a look at https://www.openmicroscopy.org/community/viewtopic.php?f=5&t=313&p=708#p708. Could you find out what types of files failed to import? Has the user possibly already filed a feedback?

Sorry for all the questions.
~Josh.