after export a pdf no Download button showd in omero figure

[jburel]

Could you check that reportlab is installed?
and does the button display when you try to Export as TIFF?

Will it also be possible to create a tmp user account on your server?

Cheers
Jmarie

[saleht]

Hi Jurbel,

thx for your support

and does the button display when you try to Export as TIFF?

No. it does not appear also

Will it also be possible to create a tmp user account on your server?

same issue also i create new local user but still Nothing changed

Could you check that reportlab is installed?

it is installed also

Cheers & Have a nice Weekend
Saleh

[jburel]

hi
Sorry I should have clarified for the tmp account.
Is it possible to have access to that tmp account
so we can try to understand the problem since we can reproduce it

Cheers

Jmarie

[saleht]

Hi,
the user is
username : test2
pass : test2

domain is: https://omero-cai.hhu.de/

[saleht]

Hi guys,
i solved the porblem with Re-installing the omero-figure app, and then it works, thx for your support

) Saleh

[mtbc]

Dear Saleh,

Thank you for letting us know, I am glad that you got it working!

Cheers,
Mark