CLOSED: cannot loggin using web admin

[Ed_Harry]

Hello, I have installed omero server on mac osx 10.6.6 using the instructions here http://cvs.openmicroscopy.org.uk/snapsh ... ver214.pdf

I can start the server and loggin using omero.insite as root fine, but when I try start the development web server and goto localhost:4080 I can get to the loggin screen but all attempts to login just result in a 'Error: Server is not responding, please contact administrator.' message. I've completely removed the server and the postgreSQL database and reinstalled both and the same thing happens, I just can't figure out the problem.

attached are my log files in a zip archive

[atarkowska]

Hi Ed,

The http://cvs.openmicroscopy.org.uk/snapshots/omero/osx/Omero-MacInstalltionGuide-ver214.pdf provides the installation process for older version of OMERO platform. Based on your log I see you are using Beta4.2.2-r8718-Beta4.2-b56.

In order to set up OMERO.web in production mode you need to follow the documentation on http://www.openmicroscopy.org.uk/site/s ... nstall_web.
Alternatively if you want to set up OMERO.web on test server follow http://www.openmicroscopy.org.uk/site/s ... #section-6

Thanks
Ola

[Ed_Harry]

Yes, sorry I should have mentioned that I followed the mac install guide for setting up the omero server but then I followed the steps on http://www.openmicroscopy.org.uk/site/s ... #section-6 for setting up the test web server.

I'm pretty sure the omero server is running fine since I can log in it using omero insite and upload movies using the importer, and I can start the development web server and get to the login screen at localhost:4080, but I alway get the 'Error: Server is not responding, please contact administrator.' message.

Ed

[atarkowska]

Ok, then could you please stop omero and web servers. Delete omero/var/log. Set debug mode on by:

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bin/omero config set omero.web.debug True

Then start both again and try to log in to OMERO.web. Please send me the log files again.

Ola

[Ed_Harry]

Ok, I've done that. Here are the new logs, thanks for your help on this.

[atarkowska]

Hi Ed,

Could you also give me the output of:

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bin/omero admin diagnostics

Thanks
Ola

[Ed_Harry]

Here you go.

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================================================================================
OMERO Diagnostics Beta4.2.2-r8718-Beta4.2-b56
================================================================================
       
Commands:   java -version                  1.6.0     (/usr/bin/java)
Commands:   python -V                      2.6.6     (/opt/local/bin/python -- 3 others)
Commands:   icegridnode --version          3.3.1     (/Library/Ice/3.3/bin/icegridnode)
Commands:   icegridadmin --version         3.3.1     (/Library/Ice/3.3/bin/icegridadmin)
Commands:   psql --version                 9.0.3     (/Library/PostgreSQL/9.0/bin/psql)

Server:     icegridnode                    running
Server:     Blitz-0                        active (pid = 14291, enabled)
Server:     DropBox                        inactive (disabled)
Server:     FileServer                     active (pid = 14293, enabled)
Server:     Indexer-0                      active (pid = 14294, enabled)
Server:     MonitorServer                  inactive (disabled)
Server:     OMERO.Glacier2                 active (pid = 14296, enabled)
Server:     OMERO.IceStorm                 active (pid = 14297, enabled)
Server:     Processor-0                    active (pid = 14338, enabled)
Server:     Repository-1                   Server:     Tables-0                       active (pid = 14335, enabled)
Server:     TestDropBox                    inactive (enabled)

Log dir:    /Library/Omero/Versions/4.2.2/OMERO.server-Beta-4.2.2/var/log exists

Log files:  Blitz-0.log                    101.0 KB      errors=1    warnings=41 
Log files:  DropBox.log                    4.0 KB        errors=8    warnings=0   
Log files:  FileServer.log                 0.0 KB       
Log files:  Indexer-0.log                  78.0 KB       errors=6    warnings=40 
Log files:  MonitorServer.log              2.0 KB        errors=3    warnings=0   
Log files:  OMEROweb-DEBUG.log             60.0 KB       errors=4    warnings=0   
Log files:  OMEROweb.log                   28.0 KB       errors=98   warnings=0   
Log files:  Processor-0.log                16.0 KB       errors=3    warnings=24 
Log files:  Tables-0.log                   18.0 KB       errors=4    warnings=31 
Log files:  TestDropBox.log                n/a
Log files:  master.err                     1.0 KB       
Log files:  master.out                     0.0 KB       
Log files:  Total size                     0.31 MB

Parsing Blitz-0.log:[line:77] => Server restarted <=
Parsing Blitz-0.log:[line:392] => Server restarted <=
Parsing Blitz-0.log:[line:554] => Server restarted <=

Environment:OMERO_HOME=(unset)             
Environment:OMERO_NODE=(unset)             
Environment:OMERO_MASTER=(unset)           
Environment:PATH=/Library/PostgreSQL/9.0/bin:/Library/Ice/3.3/bin:/opt/local/bin:/opt/local/sbin:/usr/bin:/bin:/usr/sbin:/sbin:/usr/local/bin:/usr/texbin:/usr/X11/bin:/usr/ebiotools/bin
Environment:ICE_HOME=(unset)               
Environment:LD_LIBRARY_PATH=(unset)       
Environment:DYLD_LIBRARY_PATH=(unset)     

OMERO data dir: '/var/lib/omero/data/'   Exists? True   Is writable? True
OMERO.web status... error: node `repo' couldn't be reached:
the node is not active
DEVELOPMENT: You will have to check status by hand!

Ed

[atarkowska]

Hi Ed

Based on the error you get in the OMEROweb-DEBUG.log

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PluginInitializationException: exception ::Ice::PluginInitializationException
{
    reason = unable to load entry point `IceSSL:createIceSSL': dlopen(libIceSSL.33.dylib, 10): image not found
}

and diagnostics it looks like your DYLD_LIBRARY_PATH is not set.

I am not sure how you manage to start the server and connect by java client without it. Maybe in the other process you had DYLD_LIBRARY_PATH set? You needs it globally, and then you should restart everything.

I would also suggest to set ICE_HOME.

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Environment:ICE_HOME=/Library/Ice/3.3
Environment:LD_LIBRARY_PATH=(unset)
Environment:DYLD_LIBRARY_PATH=/Library/Ice/3.3/lib


Ola

[Ed_Harry]

Perfect, problem solved. thank you very much.

Ed

[atarkowska]

Great, please remember to change back

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bin/omero config set omero.web.debug False