Connection issue with OMEROinsight

[bpavie]

Hi,

I successfully installed and ran omero server, web interface and could connect to the server and upload some data using OMERO insight.
However, I changed my password using the web interface and since then, I can't login anymore using OMERO insight. Connections through the web interface are still OK.
I restarted the OMERO server but nothing changed, I also rebooted the server and restarted OMERO server without to improve the situation.

Some logs file are really big (like Blitz-0.log is 149M), so let me know which one I should upload as attachment...
Blitz-0.log 149MB
DropBox.log 9118
FileServer.log 1137
Indexer-0.log 17MB
MonitorServer.log 5484
OMEROweb.log 3721KB
OMEROweb_request.log 12KB
PixelData-0.log 21KB
Processor-0.log 2033KB
Tables-0.log 5691

I can connect using some java code (see attachment) and web interface is working fine (both can connect and do any actions).
Any suggestions?

Benjamin

[jburel]

Hi Benjamin,
It seems very strange, since we do not cache the password.
Could it be that when changing the password you also removed the user from his default group?
We cache such information.

Thanks
Jmarie

[bpavie]

Hi Jmarie,

Nevermind, someone was using the version OMERO.clients-4.4.6 which was not matching with the server version (4.4.8).
By downloading the same version client, the problem has been solved. What is a mystery for me is how come it was working before and did stop suddenly after the change of password...

Sorry for the noise and thanks for your answer...

Benjamin

[wmoore]

Hi Benjamin,

All Insight 4.4.x versions should work with all OMERO.server 4.4.x versions, so I don't think that's the issue.

If this recurs, the Blitz-0.log is the most useful. If you just want to send the relevant section then just watch the log while logging in with Insight/web and send us that bit.

Code: Select all

$ tail -f var/log/Blitz-0.log


Alternatively send us the OMERO.insight client-side code (on the local machine under <user's-home-directory>/omero/log)