Hi,
To help your case, the community would need some more details to see what's going on:
OS (and version)
Web server (and version)
Details of your setup, including OMERO version, output of
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omero admin diagnostics
and
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omero config get --hide-password
and your web server logs
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/var/log/(nginx|httpd|apache2)/
The page you link to seems to suggest there may be some configuration for your webserver already, which is overriding OMERO.web's own config. So you may need to comment out any default `location /` in your web server config. (e.g. for me, I've seen a fresh install of `epel` nginx having it's own default config which needed some editing before the OMERO.web nginx config would kick in.)
If you let us know what web server you're using, and can potentially upload or share the configuration, we can probably take a look at that, to see if that is indeed the case.
If you're still getting nowhere, your web server config would also be good to eyeball e.g.
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/etc/nginx/nginx.conf
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/etc/nginx/conf.d/*.conf
All the best,
Kenny