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OMERO Insight Import

General user discussion about using the OMERO platform to its fullest. Please ask new questions at https://forum.image.sc/tags/omero
Please note:
Historical discussions about OMERO. Please look for and ask new questions at https://forum.image.sc/tags/omero

There are workflow guides for various OMERO functions on our help site - http://help.openmicroscopy.org

You should find answers to any basic questions about using the clients there.
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OMERO Insight Import

Postby mattc » Fri Mar 15, 2019 10:47 am

Hi,

one of our users is having problems importing any image using OMERO Insight on her PC. They can import via Insight on other computers and I can import using Insight on her PC. The OMERO Fiji plugin also imports successfully on her PC. I'm perplexed! Does Insight have a cache which might cause this?

Thanks,

Matt.
mattc
 
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Re: OMERO Insight Import

Postby mtbc » Fri Mar 15, 2019 12:02 pm

Dear Matt,

Could it be some difference where at login one of you has the lock icon "closed" and the other "open"? You do both have the same port number entered for the host you're trying to log into?

Cheers,
Mark
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mtbc
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Re: OMERO Insight Import

Postby mtbc » Thu Mar 21, 2019 10:49 am

Dear Matt,

Thank you for submitting QA 27442 which had helpful information and comment. This is going to sound strange but: If your user puts the image file into a subdirectory of where it is now (even just create a new folder and move the files in) do they then become able to import it?

Cheers,
Mark
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