Dear Melissa,
We have an Olympus Virtual Slide Scanner here and have been able to read in the data rather easily using the great LOCI Bio-Formats plugin.
However we've come across a dataset that does not provide the largest resolution image when importing it with Bio-Formats.
I've looked at the builds from Olympus and it's the same one we had when opening the previous datasets. One difference I see here is that the software auto-detected the tissue and scanned only the detected regions, so that could have had an influence, though other datasets have worked.
The dataset is provided here
https://documents.epfl.ch/users/o/ob/oburri/www/OlyVIA/Undetected_VSI.rar
Best and thank you for your time,
Oli